About

SUPPLIER DETAIL （販売業者）

F-H-E SHIBUYA STORE 

B1 Uguisudani Kitano Building, 4-15 Uguisudani-Cho, Shibuya-Ku, Tokyo 150-0032 Japan

Phone: +81 3 6455 1921

Email: shibuya@snoozer.jp

SNOOZER CO LTD （本社：株式会社SNOOZER）

204 Orchid Building, 3-24 Futaba-Cho, Ibaraki-Shi, Oasaka 567-0829 Japan

Phone: +81 726 09 7161

Email: info@snoozer.jp

SHIPPING & RETURN (商品発送と返品について)

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@snoozer.jp.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@snoozer.jp and send your item to:

B1 Uguisudani Kitano Building, 4-15 Uguisudani-Cho, Shibuya-Ku, Tokyo 150-0032 Japan

Shipping
To return your product, you should mail your product to:

B1 Uguisudani Kitano Building, 4-15 Uguisudani-Cho, Shibuya-Ku, Tokyo 150-0032 Japan

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

【送料について】

一率料金として880円（税込）かかります。

【商品お届け後の交換・返品について】

商品には厳格な管理のもと十分注意しておりますが、万一不良品がございましたら誠意をもって対応させていただきます。

未使用のもので、商品ご到着後7日以内にお電話で御連絡いただいたもののみお受けいたします。返品される際は、お送りしました納品書をおつけください。ただし、Tシャツに関しましては、背中に名前プリントが入りますので、返品・交換はすることができませんので、予めご了承ください。

返品送付先：

【返品の送料・手数料負担について】

お客様都合による返品の送料・手数料につきましては、お客様がご負担くださいますようお願いします。

 

【返金について】

返品商品到着確認後5日以内にお使いになりましたクレジットカードにて返金、もしくはご指定口座にお振込いたします。送料は返金いたしませんので、予めご了承ください。